Lucy L Hax

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I want to cancel my membership

I wasn't done with signing up for the membership but there was an attempt to take money from my account
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Loss:
$41

Preferred solution: Full refund

Cherry B Oml

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Verified Reviewer

Cancel subscription

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I want to cancel my subscription which you need a degree to actually get to the right area. Its outrages to try and cancelDont sign up
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Loss:
$32
Cons:
  • There isnt any

Preferred solution: A cancellation!

User's recommendation: Dont sign up

Linda S Hhw

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Verified Reviewer

Website is ridiculously difficult with no search line to find your book.

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Search book by the first letter takes forever, a ridiculous waste if time. Customer support is excellent.
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Preferred solution: No charges

User's recommendation: Use audible

Kaleena H Fpr

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Verified Reviewer

I need a refund

I need a refund I cant even call them because my phone is cut off right now please help me out I am a broke single mom
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Loss:
$20

Preferred solution: Full refund

Wendy S Cpo
map-marker Orlando, Florida

Cancelling

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I signed up for a free week's service. I cancelled with the week. Since then I have been charged 19.99 per month. Yesterday, I called the company. The customer service rep was very nice. However, I'm looking for a refund as I had cancelled my service previously and am still being charged. The very nice CSR took a msg but nothing has been done nor have I heard back
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Loss:
$100
Cons:
  • Website bad
  • Overpriced
  • Company is stubborn about refunds

Preferred solution: Full refund

User's recommendation: Use Libby com or Audible. Libby is free and Audible is very gracious about cancellation.

sheila M Vjj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Need my refund

I need my money back which you have taken from my bank account £15.44 I dont know any thing about this So kindly send it back Also written to you and no way h can u get to you so kindly reply me on my Gmail. sheilamanuel34@***.com
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Loss:
$15

Preferred solution: Full refund

sheila M Vjj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bethnal Green, Tower Hamlets

You took an amount of £15.44 out of my bank account

I have noticed an amount of £15.44 been taken out of my bank account Im cancelling and want a refund I dont know about this My name Sheila manuel Email sheilamanuel34@***.com Please reply asap
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User's recommendation: Money taken out my account don’t know why

Anonymous
map-marker Temple, Texas

Charges

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I was charged and never set a account when I call person on phone keep telling me I did and she would not refund charges
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Anonymous
map-marker Cork, County Cork

Refund

Hi, I signed up in July 2023, for my young daughter, as we were travelling on holiday. I only downloaded 2 items, while still under free trial, and as we were flying, I tried to cancel sign up. As I never used the service after that, i thought they would not take money. I realised in Nov, money deducted, Aug, Sept, Oct, Nov, they will not refund any of it
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User's recommendation: If you cancle, contact the company directly, check your bank account

Regina W Vsd

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Verified Reviewer
| map-marker Orlando, Florida

Transaction was Fraudulent

Advertised book wasnt on platform. It was difficult to cancel deliberately wanting to pay for what you didnt use.
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Loss:
$20
Pros:
  • No benefits
Cons:
  • Fraudulent

Preferred solution: Full refund

User's recommendation: Don’t subcribe

annalisa m Rbh

Website set up so that you cannot cancel

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There was no contact # and all the online help and emails all brought me right back to the account page on their site
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Loss:
$20
Pros:
  • If u can get the app to work you have a large selection
Cons:
  • No way to actually contact them

Preferred solution: Full refund

User's recommendation: Do not sign up

Argie Rnt
map-marker Grand Island, Nebraska

They dont cancel even thought you email them

I sent them an email the day after I opened the trial period saying that I wanted to cancel because I said that after looking there were no books I wanted. I asked that they cancel my membership and not bill me at the end of the trial.

I assumed that was it.

Today I saw a charge on my account so I called their customer service number. She looked up my account and said she saw that I had sent them that email asking to cancel over a month earlier.

She said that they sent me an email with instructions on how to cancel. I found the email and it is lenthy and at the very bottom it says to go to another site to cancel. I'm sure I would not even have bothered to open any further communications from them as I no longer was a member.

And...today when I went to the site that their email took me to to cancel - there was not that option anywhere on that page - even after clicking on every optin.

I told her that they obviously knew I wanted to cancel because I clearly stated the day I started the trial.

She said - but you didn't complete the cancellation process. I told her I had never seen these hoops to jump through to cancel a membership.

I clearly asked them to cancel

THis company uses this loop hole to be able to bill people who are not watching their account for it since they have already asked to cancel. They don't bother to do any further inquiry when a customer has obviouly stated their intention.

They don't have any good books - so this is the way they can make money by making the cancellatiuon process much more complicated than it should be.

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User's recommendation: Dont deal with All You Can Books. They are a scam.

Anonymous
map-marker Brockville, Ontario

I did not order this service

After talking with several people I am no closer to getting a refund.was charged fir 2 months after trial period. When charge appeared it turns out I hadn't cancelled my request for srvices ( so I can c that charge) I then cancelled and again I got charged. No record of my cancelation. Requested a supervisor call me. Only response I got was an e mail stating account now cancelled no refund available. Its the principle more than anything
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Neilson Zht
map-marker Nashua, New Hampshire

Cancel

They keep taking money out of my account and I dont want this & didnt agree to it. Please stop taking money out of my account
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User's recommendation: Don’t do it, thay keep charging your account

haley d Tcn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cancel my membership

Hello, I have tried multiple times to cancel my membership and still am being charged. I would like my membership cancelled. Thanks
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Preferred solution: cancel my membership

Anonymous
map-marker Louisville, Kentucky

Billing

They refused to refund 7 monthes of membership fees,that I was unaware of those charges!!! And were very rude ,as well!said I ordered a book in furst month,which I was unaware of that activity!!
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About

Summary

All You Can Books, LLC is a web service offering unlimited access to books in audio book and e-book formats. The company is headquartered in Dallas, Texas, United States of America. All You Can Books, LLC offers over 30000 audio books, e-books, language audio curses, and language e-workbooks. This service is available on personal computers, smart phones, music players, tablets, and e-readers. The company offers free trial for 15 calendar days to all users. There is also a help option with detailed tips and tricks on how to download all required files. Customer service is available 24 hours a day, 7 days a week.

All You Can Books reviews and complaints

All You Can Books is ranked 385 out of 2529 in Periodicals & Publishing category

Area Served

UK, USA

Payment Methods

VISA

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