Richard L Zxq

Cheated by accidently clicking on free trial

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a scam could not get money back
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Loss:
$16
Reason of review:
I did not consciously agree to signing up and paying £16.40 it is a scam

Preferred solution: Full refund

Anonymous
map-marker Camberwell, England

Proper scam DONT GO NEAR THEM

By taking month after month payments after l had cancelled each time on their website. On the phone they say that you can’t cancel on the website but still will not refund my 3 months of payments when l have never used their audio books which they can SEE and will not admit!! Disgusting dishonest & so sad that all they say is about the terms and conditions. Doesn’t growing a horrendous reputation matter?
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Shona R Kpt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

FRAUDULENT

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I cancelled well within my trial period, but discovered that I was still being charged 10 months later!! Multiple meassages have gone unresponded. Basically its a scam. AVOID AT ALL COSTS
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Loss:
$200
Cons:
  • Designed to scam you
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

1 comment
Sharanya Cqo

SCAM SCAM SCAM! I AM STARTING A BBB INVESTIGATION.

I GAVE BANK INFO BUT DIDN'T LIKE IT. FORGOT ABOUT IT. THEY HIT MY BANK EACH MONTH FOR A DIFFERENT AMOUNT EACH MONTH AND NEVER ON THE SAME DATE IN THE MONTH. THIS ALLOWED IT TO SLIP PAST ME.

IT SHOWED AS -ALL* YOU CAN BO. THE EXTRA - AND* TOOK UP SPACE SO IT IS LESS INFORMATION AS TO WHAT IT IS.

I'M GOING TO SEE WHAT THE CANADIAN FEDERAL GOV HAS TO SAY! OVER $600 LOSS IN 14 MONTHS.

Heather Z Zrw

Terrible

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Updated by user Oct 02, 2019

Waited on hold 10 minutes spoke with "Monique" Employee 3256-Explained I didn't use this service and requested a full refund. She asked if I had an email.

I told her I don't have time to chase an email, upload information and this is why companies get away with "Free Trials".

People don't have time to chase $20 for something they didn't use. I advised her if the money isn't refunded I will contact the fraud department because I did not authorize this money to come out of my account.

Original review Oct 02, 2019
Called to cancel after was charged $19.99- I didn't even use this service because the books are not current or helpful. Representative told me "You will get a call with a decision about your refund" -Seriously!
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Loss:
$20
Reason of review:
Pricing issue

Preferred solution: Full refund

Suhelen G
map-marker Bloemfontein, Orange Free State

Scammers

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They are a scammy company avoid at all costs. They mine your card details then make it almost impossible to cancel. Avoid at all costs
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Loss:
$20
Cons:
  • Deception
  • Refusal to issue refund for unused service
  • Taking money monthly
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

Valerie F Xpg
map-marker Grand Junction, Colorado

Unethical Company

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They said I agreed to their trial and charged me and would not refund my money. Even though I NEVER opened their app.
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Loss:
$20
Reason of review:
Poor customer service

Preferred solution: Full refund

Victoria B Xuq

Terrible

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Like so many others, I was charged for a month of $19.99 which I never used. All You Can Books apparently never looks at usage; they just go happily along billing people on the grounds they did not cancel. Their choice of books is well below interesting, so they have to make their money by enforcing their cancellation policy. All You Can Books must be in trouble financially; any company so rigid about refunds has to be nearly broke. But that couldn't happen to a nicer organization!
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Loss:
$20
Cons:
  • Quick to charge
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

Allison E Ylc
map-marker Pawtucket, Rhode Island

Refund

Was charged to my card and not authorized
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Rebecca A Zai

Good luck trying to cancel

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Just call them and make them cancel your account. And make sure that you get the confirmation email. Trying to follow the link to do it on my own and they still kept charging my account. I never even downloaded any of their books because their mobile site is a pain in that *** to use and wasn't worth my time.
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Loss:
$20
Cons:
  • Cant find titles
  • Difficulty canceling
  • Difficult site to use
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Sidni Uua

Can't download audio book

Failed to connect. Touch to retry. Wifi has 4 bars on Samsung Galaxy S2 tablet. Please help me! Cheri
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Pros:
  • Concept
Cons:
  • Unable to talk with support
Susan C Lvn

Free trial is a scam

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Signed up for the 'free trial' to see see how they compare to Kindle and audible (both excellent BTW)) Forgot till I saw ££16 had been taken from my banks account. Realized I now have to cancel my bank card thanks to this scam. Why is it I only have this problem with USA sites, my bank asked me why I bother with them.
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Loss:
$20
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

1 comment
Sharanya Cqo

SCAM SCAM SCAM! I AM STARTING A BBB INVESTIGATION.

I GAVE BANK INFO BUT DIDN'T LIKE IT. FORGOT ABOUT IT. THEY HIT MY BANK EACH MONTH FOR A DIFFERENT AMOUNT EACH MONTH AND NEVER ON THE SAME DATE IN THE MONTH. THIS ALLOWED IT TO SLIP PAST ME.

IT SHOWED AS -ALL* YOU CAN BO. THE EXTRA - AND* TOOK UP SPACE SO IT IS LESS INFORMATION AS TO WHAT IT IS.

I'M GOING TO SEE WHAT THE CANADIAN FEDERAL GOV HAS TO SAY! OVER $600 LOSS IN 14 MONTHS.

Anonymous

Can't find books I want

Cancel my free trial, subscription. Dona Abrams
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Reason of review:
Not as described/ advertised

Preferred solution: CANCEL FREE TRIAL/SUBSCRPTION

claire j Vrx

ITS A SCAM

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signed up to the free trial and got charged $28.70 aud when it stated it would be $19.90 AFTER the free trial ended. DONT SIGN UP ITS A SCAM
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Anonymous
map-marker Logan, West Virginia

Need to cancel, taking 19.99 monthly from acct.

taking payment of 19.99 monthly from my acct. cannot contact them to cancel.. very dissatisfied. how do i stop this withdrawal?
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1 comment
Guest

Terrible scam company. Dishonest.

There is no phone number for billing. You leave a message and they email you.

They are like The Wizard Of Oz. Scary.

Anonymous
map-marker Saint Catharines, Ontario

Disappointed

You try to charge a fee to cancell . I just got the account and 10 minutes later when wanted to cancel you try to charge me $37. Thats not right . What is you 1-800 number? This is my e-mail anaifox@***.com
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