Amanda R Fnw

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Verified Reviewer

Enquiry

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1 star is way too many for this company atrocious company scamming customers and fraudulently taking people's money I'm going to spend as much time and effort letting people know not to sign up as possibled
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Loss:
$30
Cons:
  • Company existing

Preferred solution: Full refund

User's recommendation: Don't even click to look

Vicky G Gvw

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Verified Reviewer
| map-marker Shoreview, Minnesota

Charges

I'm supposed to be charged every THIRTY days. I was charged $19.99 on 09/02/2022.

Then I was charged another $19.99 on 09/30/2022.

Now I'm no expert but I was under the impression that thirty minus two equals TWENTY EIGHT. Which would also stand to reason that means I was charged two days early. I was planning on cancelling before I was charged again. Seeing as how I didn't want to keep it after the free trial.

But I was charged so I kept it until at least the first. I never once used it buz y'all are dishonest about what books are available. Every book I ever look up says it's on your platform. Only ONCE has that been true.

The site is hard to navigate, has almost no books im interested in, lies about having ones that DO interest me. It's ABSOLUTE GARBAGE! I want a refund. I know you don't give refunds for any portion of a month but I do feel one should be given in this particular case.

Seeing as how it's still the same month it's technically an unauthorized purchase.

Which is Bad Business. Thank you in advance for what I'm sure will be a prompt assistance in this matter

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Heather K Dhk

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Verified Reviewer
| map-marker Scarborough, Ontario

Billed without permission

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I downloaded this app tried it for one day deleted and requested to cancel the subscription only to wake to them billing me without permission. I called theirs customer service department the lady On the phone was very rude and telling me that Im wrong and dont deserve to have my money back. I read their reviews on the App Store today only to find out they have done this to other people
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Loss:
$27

Preferred solution: Full refund

User's recommendation: I would not recommend

Anonymous
map-marker Phoenix, Arizona

Got charged

I did not mean to get an account with you guys and I would like a refund. I do not need to sign up for a book club and that was not my intention. Thank you
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David J Waw

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Verified Reviewer

Bad customer service

I recently attempted to get a refund from All You Can Books since I wasn't able to download any books from their website. I have sent numerous emails to rectify this situation, all to no avail, DON'T EVER TRUST THIS COMPANY! If the company's product doesn't work properly, the correct thing to do is give a refund. They have a different policy, apparently.
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Loss:
$20
Cons:
  • Awful customer service no refund

Preferred solution: Full refund

User's recommendation: Buy your books from anywhere but this business!

Resolved
Allana H Kjj

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Verified Reviewer
| map-marker Chatham, Ontario

Resolved: Cancely subscription.

Updated by user Jun 29, 2022

Company fixed the issue and I have been provided with apology.

Original review Jun 29, 2022
I wish to cancel my subscription because I am no longer interested. M y new email address is heinbucka71@***.com.
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Preferred solution: Full refund

User's recommendation: This is a good company and I would recommend to anyone. I solved my problem and they were very nice about it. Thank you for your concern.

Olga F Spl

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Verified Reviewer
| map-marker Ypsilanti, Michigan

It’s a SCAM

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They billed my wifes credit card $19.99 and shes never even heard of them. Called customer service and the lady talked with her with an attitude. Did not return her money they stole.
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Loss:
$20
Pros:
  • Card was stolen
  • Are rubbish
Cons:
  • Card was stolen
  • Quick to charge
  • Them trying to take money for a free trial

Preferred solution: Full refund

User's recommendation: Beware

Anonymous
map-marker Brisbane, Queensland

I ask you cancel my membership last month can pleae do it this month and my money back thankyou

I want money because cancel membership last mon th didn't happen please do it this and refound my money please than your
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George W Oel

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Verified Reviewer

So i can unsubscribe

All i want is to unsubscribe that's all i have to say Thank you Im sorry but thats all i have to say So Goodby
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Loss:
$26
Pros:
  • Are rubbish
Cons:
  • High cost for casual reading

Preferred solution: Full refund

William S Hoj
map-marker Columbus, Ohio

Can’t access books after discontinuing service

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I subscribed to All You Can Books understanding that I had a free month of service. One month later I was billed for a month of service. I found the confirmation from a month ago in my junk email. OK fine, I paid for the mistake and since the site says I can keep future books, I selected a number of them to listen to in the future. Problem is, it seems that you can only access them if you continue to pay the$19.99 a month service fee. So Im not really sure what it means to be able to keep them means.
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Loss:
$20

Preferred solution: Deliver product or service ordered

User's recommendation: Avoid & use another audio book service.

Wilma S Lfa

I did not order this

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I did not order this my card was stolen please cancel this for me
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Loss:
$26
Pros:
  • Card was stolen
Cons:
  • Card was stolen

Preferred solution: Full refund

Anonymous
map-marker York, England

Need books on michaels 2nd kindle how do I download books to kindle

hi my email address Michael.pepperdine@***.com I filled card details have account I have tried to buy books i have a kindle my books usually go to michaels 2nd kindle so how do I download your books to my kindle have you got a phone number I can ring this one does not work uk 0-808-101-****
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Mary F Orz

Don't waste your time/money

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Original review Nov 11, 2020
I signed up for the free trial and didn't see anything of interest. It was my error not to cancel before the trial expired and thus they began charging my account $20/month. I called today to ask for a refund of at least 1 of the 4 months I paid for, but the reply came in the form of a scolding email. The person sending the email said she had reviewed my account. She said I wouldn't be charged any further charges and that I could "keep" the ebooks I had downloaded. If she had indeed looked at my account, she would have seen I haven't downloaded ANYTHING from their site. Don't scold me in an email when I'm already suffering the loss of $80.
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Loss:
$80
Pros:
  • Concept
Cons:
  • Them trying to take money for a free trial
  • Try to scam their customers
  • Poor choice

Preferred solution: Apology

User's recommendation: don't waste your time

HEATHGER N

All You Can Books has begun syphoning money from my account without authority to do so. They are frauds. DO NOT OPEN ANYTHING THAT HAS ANY REFERENCE TO THEM.

I DID NOT AUTHORISE THEM TO TAKE MONEY FROM MY CREDIT CARD EVERY MONTH
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Loss:
$180
Cons:
  • Con artists

Preferred solution: Full refund

Cynthia D Tvk
map-marker Evansville, Indiana

Cant Cancel

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I have tried and tried to cancel during my 30 day trial and have gotten no response from company. I find the books very hard to browse, and if they have titles I want, I cant find them.
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Loss:
$20
Pros:
  • Books at your fingertips
Cons:
  • Difficulty browsing difficulty cancelling

Preferred solution: Cancel subscription and refund me if I’ve been billed

User's recommendation: Don’t try it.